Services

Auto attend service of 0845 number based small business telephone system

The auto attend service provided with the 0845 numbers based small business telephone systems allow you to never miss a call since every call that is dial to your number is  automatically attended and forwarded to the desired location. It allows callers to be automatically transferred to an extension without the intervention of an operator. Many companies will also offer a simple menu system (”for sales, press 1, for service, press 2, etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, for example ‘0?.

The service like the auto attend service make your small business telephone system smarter than before and that it becomes more capable enough to handle the call traffic efficiently and professionally without a human intervention.
The IVR and auto attend service sound similar however in telecom industry both of them are different from each other. The auto attend service is usually used to replace the telephone operator where as the IVR is much more richer and can provide more sophisticated functions like telephone banking , account enquiries, profile enquiries etc.
When a caller calls your 0845 telephone number he will listens to some of the following commonly used routing steps :
•    Transfer to Extension
•    Transfer to Voicemail
•    Play Message (i.e. “our address is …”)
•    Go To a Sub Menu
•    Repeat Choices

This service is makes your interaction with your customers very healthy and lets perceived about you being a professional organization and that it also enables you never miss any call which results in decreased lost calls or in other words decreased lost customers. This decrease in your lost customers smoothens your customer base and make also helps in expanding it. Other than this your small business telephone system becomes more capable to manage your call traffic very effectively using the 0845 number’s auto attend service making your interface with the customer more sophisticated.

For more information on other non geographical numbers such as 0800 numbers and 0844 numbers please contact 08 Direct.